Privacy Policy
Last Updated: May 19, 2026
SophiaMaeTheLabel (“we”, “our”, “us”) operates this website and online store, including all related content, services, tools, products, and features made available to you through our website (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide a secure and seamless shopping experience.
This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Services.
By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
- Payment method details
- Transaction information
- Billing details
Please note: Payment information is processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.
Account Information
- Login credentials
- Account preferences
- Saved items or wishlist information
Order & Transaction Information
- Purchase history
- Shopping cart activity
- Returns and exchanges
- Order preferences
Device & Technical Information
- IP address
- Browser type
- Device identifiers
- Cookies and usage data
- Website interaction data
Customer Support Communications
Any information you provide when contacting us through email, live chat, contact forms, or social media.
2. How We Collect Your Information
We collect personal information in the following ways:
Information You Provide Directly
When you:
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Create an account
- Participate in promotions or surveys
Information Collected Automatically
We automatically collect certain technical information through:
- Cookies
- Tracking technologies
- Analytics tools
- Shopify technologies
Information from Third Parties
We may receive information from:
- Payment processors
- Shopify
- Advertising partners
- Analytics providers
- Fraud prevention services
3. How We Use Your Information
We use your personal information to:
Process Orders & Deliver Services
- Fulfill purchases
- Process payments
- Arrange shipping and delivery
- Manage returns and exchanges
Improve Your Shopping Experience
- Personalize content and recommendations
- Improve website performance and usability
- Remember your preferences
Marketing & Advertising
With your consent where required, we may send:
- Promotional emails
- Product updates
- Marketing offers
- Abandoned cart reminders
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
We use personal information to:
- Detect fraudulent activity
- Prevent unauthorized transactions
- Protect our customers and business
Legal Compliance
We may process information to comply with:
- Legal obligations
- Regulatory requirements
- Law enforcement requests
- Dispute resolution procedures
4. Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
Service Providers
Such as:
- Shopify
- Payment processors
- Shipping carriers
- IT and hosting providers
- Analytics services
Marketing & Advertising Partners
To help us provide relevant advertisements and promotional campaigns.
Legal Authorities
When required by law or to protect our legal rights, customers, or business operations.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets.
5. Shopify
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you securely.
Shopify may collect and process certain personal data in accordance with its own privacy practices.
You can read Shopify’s Privacy Policy here:
👉 https://www.shopify.com/legal/privacy
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate our website
- Improve functionality
- Analyze website traffic
- Personalize content and advertisements
You can manage cookie preferences through your browser settings.
Please note that disabling cookies may affect certain website features and functionality.
7. Data Retention
We retain your information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
When your information is no longer required, it will be securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Restrict or object to processing
- Request data portability
- Opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.
Where required, we use appropriate safeguards to protect your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
SophiaMaeTheLabel
📧 Email: Info@Sophiamaethelabel.com
📍 Location: United Kingdom